Refund Policy – Bagistaofficial

 

At Bagistaofficial, we strive to provide high-quality designer bags and excellent customer service. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions.

1. Eligibility for Returns & Refunds

We accept returns under the following conditions:

• The item must be unused, in its original packaging, and in the same condition as received.
• A return request must be made within 3 days of receiving the product.
• Items purchased on sale or promotional discounts are not eligible for a refund unless defective.

2. Non-Returnable Items

We do not accept returns or refunds for:

• Used, damaged, or altered items
• Customized or personalized products
• Gift cards and promotional items

3. Return & Refund Process

1. Contact Us – Email us at Support@bagistaofficial.com or WhatsApp us at +44 7429 680440 with your order details and reason for return.
2. Approval & Instructions – Once approved, we will provide return shipping details.
3. Return the Item – The item must be shipped back within 3 days of approval.
4. Inspection & Refund – Upon receiving and inspecting the item, we will issue a refund if it meets our return criteria.

4. Delivery Charges & Refunds

• A delivery charge of AED 30 is non-refundable and will be deducted from the refund amount. 

5. Refund Processing

• Approved refunds will be processed within 5-7 business days to your original payment method.
• If payment was made via Cash on Delivery (COD), the refund will be issued as store credit or a bank transfer.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 24 hours of delivery with clear photos. We will arrange a replacement or refund at no extra cost.

7. Contact Us

For any refund or return inquiries, please contact us at:
📩 Email: Support@bagistaofficial.com
📞 WhatsApp: +44 7429 680440